Privacy Policy for Textify Africa
Last Updated: 15th December, 2025
1. Introduction
Welcome to Textify Africa ("we," "our," or "us"). We operate a bulk SMS service platform that enables businesses and individuals to send text messages to multiple recipients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business details, billing information
- Recipient Data: Phone numbers and contact information of message recipients you upload to our platform
- Message Content: The content of SMS messages you send through our platform
- Payment Information: Credit card details, bank account information, or other payment method details (handled by secure third-party processors)
2.2 Information We Collect Automatically
- Usage Data: Log files, IP addresses, browser type, device information, pages visited, and timestamps
- Cookies and Tracking Technologies: To enhance user experience and analyze service usage
- Platform Analytics: Information about how you interact with our services
2.3 Information from Third Parties
- Service Providers: Information from payment processors, identity verification services
- Business Partners: Information from resellers or referral partners
- Public Sources: Publicly available information for compliance purposes
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our SMS services
- Process transactions and send transaction notifications
- Send administrative messages, updates, and security alerts
- Personalize and improve user experience
- Monitor and analyze usage patterns and trends
- Ensure compliance with telecommunications regulations
- Prevent fraud, abuse, and illegal activities
- Communicate about promotions, events, and service changes (with opt-out options)
- Comply with legal obligations
4. How We Share Your Information
4.1 With Your Consent
We share information with third parties when you give us explicit consent.
4.2 Service Providers
We share information with:
- Telecommunications carriers and SMS aggregators to deliver messages
- Payment processors for billing
- Cloud hosting providers for data storage
- Customer support and analytics platforms
4.3 Legal Requirements
We may disclose information if required by law, including:
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- In connection with business transfers (mergers, acquisitions, or asset sales)
4.4 Aggregated or Anonymized Data
We may share aggregated or anonymized data that cannot reasonably identify you.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We retain:
- Account information for 5 years after account closure for legal and tax purposes
- Message logs for 12-24 months (as required by telecommunications regulations)
- Recipient phone numbers only as long as needed to deliver messages, unless you store them in your contact lists
6. Your Data Protection Rights
Depending on your location, you may have rights including:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing your data
- Data Portability: Request transfer of your data to another service
- Objection: Object to our processing of your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@textifyafrica.com.
7. Data Security
We implement security measures including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and audits
- Employee training on data protection
- Secure destruction of data when no longer needed
Despite our efforts, no security measures are 100% secure. We cannot guarantee absolute security of your information.
8. International Data Transfers
As an Africa-focused service, we primarily store data within Africa. However, some service providers may be located outside your country. We ensure appropriate safeguards are in place for any international data transfers.
9. Recipient Data Protection
When you use our services to send messages:
- You confirm you have lawful basis to contact recipients
- You warrant you have obtained necessary consents where required
- You are responsible for complying with applicable spam and privacy laws
- We process recipient data only as instructed by you to deliver messages
- Recipients can opt-out of future messages by following instructions in messages
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete it.
11. Third-Party Links
Our platform may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of material changes via email or platform notifications. The "Last Updated" date at the top indicates when revisions were made.
13. Contact Us
If you have questions about this Privacy Policy, please contact:
Textify Africa Data Protection Officer
Email: privacy@textifyafrica.com
Phone: +255767 940 400
Address: P.O.Box 65001 Dar es salaam Tanzania
For complaints, you may also contact your local data protection authority.
14. Platform-Specific Provisions
14.1 SMS Content
We do not monitor message content except:
- To ensure technical delivery
- When required by law
- To prevent illegal or abusive activities
14.2 Opt-Out Requirements
All messages sent through our platform must include opt-out instructions as required by local regulations.
14.3 Regulatory Compliance
We comply with telecommunications regulations in countries where we operate, including registration requirements for bulk SMS services.